MACSHIELD LEGAL
SUBSCRIPTION MANAGEMENT
Manage your MacShield subscription
Manage or cancel your monthly MacShield subscription through Apple in the App Store or in Settings under your Apple ID, then Subscriptions.
Cancel at least 24 hours before the end of the current period if you do not want your subscription to renew. After cancellation, access normally continues until the end of the period already paid for, subject to your statutory rights.
01 · PRIVACY POLICY
Privacy by design.
MacShield is designed to process only the information reasonably necessary to provide, maintain, secure and validate the service. MacShield does not read existing documents, messages or browsing history. While protection is armed, and only when you enable theft video, MacShield may use the front camera and microphone to record a short clip when an alarm starts. The clip may be saved to your Photos library and private iCloud database so that your paired iPhone can open it. Protection signals, clips and related information are kept on your devices and in your private iCloud. MacShield does not operate a server that receives them, does not sell them and is not designed to continuously track your location. Purchases are processed by Apple. The only personal information you send directly to MacShield is information you choose to include when contacting support.
02 · INFORMATION WE PROCESS
Only what MacShield needs.
Depending on how you use MacShield, the app may process protection signals while armed, including charger disconnection, lid closure and movement. When theft video is enabled, it may use the front camera and microphone to create a short clip when an alarm starts. That clip may be saved to your Photos library and private iCloud database so your paired iPhone can open it. These signals and clips remain on your devices and in your private iCloud. MacShield does not intentionally access existing documents, photographs, messages, browsing history or other personal files, does not operate a server that receives protection signals or clips, and is not designed to continuously monitor or record your location. Apple processes App Store purchases and subscription information. Any personal information sent directly to MacShield is limited to what you choose to include in support emails.
03 · HOW WE USE INFORMATION
Why we process information.
MacShield processes information only where there is an appropriate reason to do so. Protection signals and, where enabled, short theft video clips are processed locally on your devices and in your private iCloud to provide the protection features you choose to use and to make them available to your paired iPhone. Apple processes App Store purchases, subscriptions and related payment information. MacShield processes support emails only when you choose to contact support. MacShield does not sell personal information to advertisers or use information collected through its protection functionality for unrelated advertising profiles.
04 · DATA RETENTION
Keeping information only as long as necessary.
MacShield retains personal information only for as long as reasonably necessary for the purposes for which it was collected. Protection signals and clips remain on your devices and in your private iCloud, subject to your own device, Photos and iCloud settings. Support emails may be retained for as long as reasonably necessary to respond to your request, resolve disputes, prevent abuse and meet applicable legal, tax or accounting requirements. Different categories of information may therefore be retained for different periods. Where information is no longer reasonably required, it will be deleted, anonymised or otherwise handled in accordance with applicable requirements.
05 · THIRD PARTY SERVICES
Services that help MacShield operate.
Apple provides the App Store, payment and subscription processing, iCloud, and notification services used by MacShield. Apple may process information necessary to provide those services under its own privacy policy and terms. MacShield does not receive your complete payment card number. Other services may be used only where reasonably necessary to operate the MacShield website or support service, and this policy will be updated where appropriate to reflect material changes.
06 · YOUR PRIVACY RIGHTS
Your information. Your rights.
Depending on applicable data protection law and the circumstances, you may have rights in relation to your personal information. These may include the right to request access, correction, deletion in certain circumstances, restriction of processing, objection to certain processing and portability of certain information. Where processing is based upon consent, you may also withdraw that consent. To exercise a privacy right or ask a question about your information, contact MacShield at nkelson7@gmail.com. We may need reasonable information to verify your identity. If you remain concerned, you may also have the right to make a complaint to the UK Information Commissioner’s Office.
07 · COOKIES AND WEBSITE TECHNOLOGIES
A straightforward approach to cookies.
The MacShield website may use cookies or similar technologies that are necessary for the website and services to operate correctly. Where MacShield uses optional analytics, advertising or other non essential technologies, appropriate information and choices will be provided where required by applicable law. MacShield will not describe optional technologies as strictly necessary where they are not required for the operation of the website or service. The technologies used by the production website may change as MacShield develops, and this policy will be updated where appropriate to reflect material changes.
08 · PAYMENTS AND APP STORE ACCESS
App Store subscriptions. Straightforward access.
MacShield is sold through the App Store as a monthly subscription. Apple processes payment, subscription and billing information in connection with your Apple ID. MacShield does not receive or store your complete payment card number. There are no licence keys or activation keys for this App Store version of MacShield. Access is provided through the Apple ID used to purchase the subscription.
09 · TERMS OF USE
Using MacShield.
By downloading or using MacShield, you agree to use the app lawfully and in accordance with these terms and policies. A valid App Store subscription grants you a limited, revocable, non exclusive and non transferable right to use MacShield for the duration of the active subscription associated with the Apple ID that purchased it. This permission does not transfer ownership of the software or its underlying intellectual property to you. Unless permitted by applicable law, you must not redistribute or resell MacShield, deliberately circumvent subscription restrictions or use the app for unlawful purposes. MacShield may receive updates, bug fixes, security improvements and feature changes over time.
10 · SUBSCRIPTIONS AND CANCELLATION
Your subscription. Your choice.
MacShield offers one auto-renewable monthly subscription through Apple. Unless otherwise stated by Apple at the time of purchase, the subscription renews at the applicable price until cancelled. You can manage or cancel the subscription in the App Store, or in Settings on your Apple device under your Apple ID, then Subscriptions. Cancel at least 24 hours before the end of the current period if you do not want it to renew. After cancellation, access normally continues until the end of the period already paid for. Access is provided through the Apple ID that purchased the subscription. Cancellation does not affect statutory cancellation, refund or other consumer rights that may apply.
Manage your active subscription, billing details and cancellation through Apple in the App Store or in Settings under your Apple ID, then Subscriptions.
11 · REFUNDS
Refund policy.
Refunds for App Store purchases are requested from Apple through reportaproblem.apple.com. Cancelling a subscription does not normally provide a prorated refund for unused time remaining within a billing period already paid for. If you experience a significant technical issue with MacShield, you may contact MacShield Support for help. Nothing in this refund policy excludes, restricts or replaces any statutory consumer right that cannot lawfully be excluded or restricted.
12 · SECURITY AND DEVICE PROCESSING
Protection without unnecessary tracking.
MacShield is designed around a simple principle: protection related processing should take place on your Mac wherever reasonably possible. When protection is armed, the app may monitor movement, charger disconnection and lid closure to provide enabled features. When theft video is enabled, it may use the front camera and microphone and save a short clip when an alarm starts. The clip may be saved to your Photos library and private iCloud database so it can be opened from your paired iPhone. MacShield does not require access to existing personal files simply to provide these features and is not designed for continuous location tracking. No software can provide absolute security, and you should continue to take reasonable precautions to protect your device, accounts and personal information.
13 · IMPORTANT PROTECTION DISCLAIMER
An additional layer of protection. Not a guarantee.
MacShield is designed to provide an additional layer of theft deterrence and device protection. MacShield does not guarantee that a Mac, MacBook or other device cannot be stolen, lost, accessed, damaged or otherwise compromised. Alarm, detection and deterrence functionality may be affected by circumstances outside MacShield’s reasonable control, including device state, battery level, system permissions, operating system behaviour, hardware configuration, software compatibility and actions taken by another person. MacShield should be used alongside sensible physical security precautions and responsible device security practices.
14 · LIMITATION OF LIABILITY
Using MacShield responsibly.
MacShield is provided as an additional software based security and deterrence tool and cannot eliminate every risk associated with theft, loss, damage or unauthorised access. To the fullest extent permitted by applicable law, MacShield is not responsible for losses caused solely by circumstances outside its reasonable control. Nothing in these terms excludes or limits liability where doing so would be unlawful. Nothing in these terms excludes, restricts or limits statutory consumer rights that cannot legally be excluded, restricted or limited.
15 · INTELLECTUAL PROPERTY
Built by MacShield. Licensed to you.
The MacShield name, branding, visual identity, website, software, original designs and other original MacShield materials may be protected by applicable intellectual property laws. Purchasing a subscription gives you permission to use the software in accordance with the applicable licence. It does not transfer ownership of the MacShield software, source code, branding or other intellectual property to you. Third party names, trademarks and products referenced by MacShield remain the property of their respective owners. MacShield is an independent product and is not affiliated with, endorsed by or sponsored by Apple Inc. Apple, Mac and MacBook are trademarks of Apple Inc.
16 · CHANGES TO MACSHIELD AND THESE POLICIES
Keeping things current.
MacShield may update these policies from time to time to reflect changes to the product, service, technology, providers or applicable requirements. Where material changes are made, the revised policy and updated revision date will be published on this page. Where required by applicable law, additional notice or consent will be provided before a material change takes effect.
17 · CONTACT
Questions? Get in touch.
If you have a question about MacShield, your App Store subscription, cancellation, payment, refund request, privacy or these policies, contact MacShield Support at nkelson7@gmail.com. For privacy related requests, please provide enough information to identify the relevant account or purchase without sending unnecessary sensitive information.